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Two Banking Giants Battling for No. 2 Spot Behind Quicken Loans in Customer Service Index Rating


When J.D. Power released the results of its customer satisfaction study for mortgage originations on Wednesday, there was a clear winner in Quicken Loans, which received 835 points on a 1,000-point scale.

But when it came to second place, the numbers were so close that both Bank of America and Chase claimed to have notched runner up honors.

As it turns out, however, the actual second place finisher was BoA with 807 points, followed closely by Chase with 805. And for what it’s worth, U.S. Bank was right on their heels with 802 points, good for a No. 4 ranking.

Image via flickr/Mike Mozart

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